Refund Policy: Resilience Training for Teens Program
We strive to provide an empowering and impactful experience for every participant in our program. However, we understand that situations may arise where a refund is requested. Below is our return policy:
Refund Policy:
Full Refund:
If a cancellation request is received 14 days or more before the program starts, a full refund will be issued.
Partial Refund:
If a cancellation request is received less than 7 days before the program starts, a refund of 75% of the total program cost will be issued.
No Refund:
Once the program begins, no refunds will be provided except under exceptional circumstances (e.g., medical emergencies) and at the discretion of the program coordinator.
Program Transfer Option:
If your teen cannot attend, you may transfer their spot to another eligible participant before the program starts, subject to approval.
How to Request a Refund:
Refund requests must be submitted in writing via email to [your email address]. Please include the participant’s name, contact information, and the reason for the request.
Contact Us:
For any questions regarding the return policy, please contact us at Adael.bryant@yahoo.com
We are committed to ensuring a positive experience and look forward to working with your teen to help them grow and succeed!